2019 Summit on Customer Engagement Announces Final Speaker Line-Up, Including Industry Leaders from Marketo, Optum, TIBCO, ADP, Splunk, Gainsight and More

Actualizado el 7 de febrero, 2019 - 14.51hs.

2019 Summit on Customer Engagement Announces Final Speaker Line-Up, Including Industry Leaders from Marketo, Optum, TIBCO, ADP, Splunk, Gainsight and More

Thought Leaders in Customer Advocacy and Engagement to Convene in San Francisco, March 13-15

PR Newswire

SAN FRANCISCO, Feb. 7, 2019 /PRNewswire/ -- The Summit on Customer Engagement, the industry's longest running, most respected educational event for professionals in the customer engagement and advocacy field, today announced its final list of confirmed speakers and sessions. The annual conference, one of the most anticipated in the industry, will take place at the Hyatt Regency Burlingame, CA, March 13-15, 2019.

"The 2019 Summit on Customer Engagement is the best place to get both high-level strategic perspective and take a deep dive into specific tools that can grow your business," says Bill Lee, Founder, the Center for Customer Engagement. "Attendees at this year's Summit will walk away with the latest information and best practices from top programs in the world, avoiding the rabbit trails that bog down so many customer advocacy programs."

This year's speaker line-up features CMO's, Founders, and Customer Marketing Experts who will share their experience and help prepare attendees for what's next in the ever-evolving world of customer engagement.

Here's the confirmed line-up of speakers:

  • Mark Levy, World-renowned positioning coach Mark Levy (whose clients include Simon Sinek and David Merman Scott) 
    How to Talk About Your Job, So That People Care
  • Bill Lee, Founder, Center for Customer Engagement and author of the Harvard Business Review book, The Hidden Wealth of Customers. 
    Co-Creating the Customer-Powered Enterprise
  • Thomas Been, Chief Marketing Officer, TIBCO, Winner of the prestigious 2017 Marketing Executive of the Year Award 
    How TIBCO Leverages Technology to Rocket-Fuel Its Customer Programs: A Fireside Chat
  • Alison Bukowski, SHARE Reference Relationship Executive, Optum 
    Beyond the Reference: Leveraging Reference Clients in Unique & Innovative Ways That WOW Stakeholders
  • Vanessa Hannay, Senior Customer Success Strategist, Muck Rack 
    Leveraging VoC initiatives to build Brand Loyalty
  • Jake McKee, Founder, Community5, former lead for Apple's famed Global support Communities, and lead for LEGO's ground-breaking adult customer community. 
    Confessions of a B2B Super Fan
  • Amanda Meinert, Customer Marketing Manager, Gainsight 
    Reinventing a Blah Customer Advocacy Program into a Strategic Advocacy Program
  • Amy Perry, Senior Customer Marketing Manager, Splunk Inc. 
    How to Co-create Growth With the "Hero Customers" in Your Market
  • Sarah Schreiner, Senior Strategy Analyst, Client Experience, ADP 
    Rapidly Scale an Advocacy Program That Builds a "Customer-Powered Enterprise"
  • David Sroka, President & CEO, Point of Reference 
    WORKSHOP: Capturing CXO Engagement for Customer Advocacy Success
  • Derek Stangle, Director of Customer Marketing, Toast, Inc. 
    How Hyper-Local Advocacy Powered a $1.4B Success Story

The Summit on Customer Engagement is known for its many peer networking opportunities. Birds of a Feather roundtables, Speed Networking, and Networking Breaks are all collectively designed to help attendees collaborate and secure new insights and ideas.

In addition, Summit Sponsors will be exhibiting the latest customer engagement platforms and are an integral part of bringing attendees the latest industry information. Summit Sponsors include: Big Sky Communications, Featured Customers, Influitive, Point of Reference, Referential, TrustRadius, and Upland RO Innovation

For more information, to register, or to become a sponsor, visit https://2019.summitoncustomerengagement.com.

About the 2019 Summit on Customer Engagement

The 2019 Summit on Customer Engagement is open to professionals in the customer engagement and advocacy field. Attendees attend sessions, focused workshops, and many opportunities to network with other practitioners over the two-day conference.

Bill has built one of the most interesting communities of customer-focused pros I've seen. His annual Summit on Customer Engagement is fantastic. 
Don Peppers, Founder of the CRM movement

It's probably the most educational and inspirational conference among those that I attend on a yearly basis… Martin Haering, CMO, Finastra

I run a program that's 10 years old, but I still learn something new every time I come. Lisa Hanna, Group Manager, Customer Programs, Adobe

Bill Lee has created a community that generously shares best practices and experiences at the Summit. Presentations go in-depth rather than skim the surface, and attendees come away with action items that are field-tested. In addition, attendees get a chance to meet and learn about major vendors in the field, allowing them to keep abreast of the latest tools, platforms and other supports that are out there in this highly innovative field.

Bill Lee, +1 214.907.5600, 

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SOURCE Center for Customer Engagement


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