Founded in 1968 in Rockleigh, NJ, Crestron Electronics is the world’s leading manufacturer of advanced control and automation systems. The company’s hardware consists of programmable controllers including touch panels, keypads, and lighting control systems. Crestron products provide an intelligent platform and dashboard that unifies systems ranging from heating and air conditioning, lighting and shades to voice, data and security. Through its award-winning software, people can manage, monitor, and schedule every environmental and audio/video system from any touch screen, web browser, or smart device for peak performance and optimal energy savings. With sales, customer-support and marketing in 57 offices spanning 45 countries, Crestron provides its technology solutions to many of the world’s leading companies.
Adept at recognizing the needs of commercial businesses, hospitals, hotels and universities for integrated solutions to control audio, video, computer, IP and environmental systems as well as for whole house entertainment and automation solutions, Crestron’s equipment orchestrates conference rooms at Microsoft’s headquarters in Redmond, WA. It’s in seven out of eight Ivy League schools; in the penthouse of the Trump World Tower in New York City; and in a situation room at the Pentagon. Sherwood King is the Senior I.T. Director for Crestron and equally adept researching and selecting a product that would address the company’s need for accelerating, automating and streamlining its business processes.
«To accommodate for rapid changes in our growth we needed to update policies and procedures frequently and could no longer rely on Microsoft Word, Visio and Excel to do that,» King explained. With the advent of new technology King knew there had to be a tool that was visual, easy to use and to modify. «I also needed a product that could be IT-centric but understood and used by business users. We selected Process Director based on those requirements, as well as the ability to collaborate and communicate effectively,» he remarked.
Process Director enables users to review both current and historical data related to business processes, understands the implication of activities in running processes and instantly implements corrective action to overcome a pending problem if one is present. Process Director fuses traditional workflow automation with the Process Timeline™. As a result, it enables process builders to specify dependencies and conditions, determine the planned duration of a process and define the order for all activities within a process.
Beginning with a new employee onboarding process, working with IT and across HR and other departments, King has identified his Phase I projects. Phase II will include more complex process including support processes and approval systems. «The need for workflows throughout the company and automation are benefits I expect to see as we expand the use of Process Director within Crestron,» King added.
«We appreciate that technology leaders like Crestron are turning to BP Logix to help them keep pace with their growth and expansion,» stated Jay O’Brien CEO of BP Logix. «We are pleased to help create the kind of infrastructure that drives forward-looking organizations to even greater achievement,» he concluded.