When it comes to implementing BPM, Business and IT often have a completely different understanding and expectations. There’s often a miscommunication and distrust between the two communities that impedes alignment of strategy and execution, which in turn undermines the true value of BPM. Business stakeholders come with a lot of potentially conflicting requests from BPM. On one hand, they’re all about strictly enforcing procedures to increase productivity; quickly and flexibly adapting those procedures which don’t deliver; measuring and analysing the KPIs with all the data in the world – but all immediately, and on a single plate. A lot of “what-ifs”, “maybes” and moving targets.
Cómo romper las barreras del negocio tradicionales con las barreras IT en BPM